Privacy Policy
Texas Heat & Air is the trade name of TX Heat and Air LLC. We are a heating and air conditioning company in Cleburne, Texas. Our Texas license number is TACLB00051450E.
This policy explains what happens to the information you send us through the contact form on this website. It also explains how we use and keep customer information in our business.
Effective date: October 27, 2026
Last reviewed: October 27, 2026
What we collect
When you send the contact form, we receive:
- Your name
- Your phone number
- Your email address, if you add it
- The address where you need service
- Whether the work is for a home or a business
- The kind of service you need
- Your message, in your own words
The email that carries your request also includes your IP address. An IP address is the number your internet connection uses when you visit a website. We do not ask you for it. The system that sends the email adds it, and it helps us limit spam.
Why we use it
We use your information to serve you and to run our business. That includes:
- Responding to your service request and doing the work you asked about
- Writing to you about your job, your bill, or our service
- Keeping your details in our customer-management system, so we can track your jobs and your service history
- Our own marketing, sent by email, by phone, and by mail
Sending this form is not a sign-up for marketing. It is not your consent to promotional calls or texts. If the law says we need your consent first for a marketing contact, we will ask for it on its own, apart from this form.
You can ask us to stop marketing to you at any time. Email us at [email protected] or call (682) 438-8127. Ask us to take you off our marketing lists, and we will. That does not stop messages about a job you have asked us to do.
Where your information goes
When you press Submit, our website turns your form into an email. Our site runs on a hosting service. An email service sends that email to our service inbox for us.
Our website does not save your request in a website database. The only copy the website makes is the email in our service inbox.
Inside our company, only company personnel can see your information. Our hosting service, our email service, and our customer-management system handle it for us, so our website, our email, and our records can work.
How long we keep it
We keep customer information for 10 years. We do not delete it automatically before that time is up.
You can ask us to delete yours sooner, and we will delete what we can. We may need to keep some records for tax, warranty, dispute, or legal reasons.
Cookies and trackers
This website does not use analytics tools or advertising trackers.
How we protect your information
We take reasonable steps to protect the information in our care. But no website or email system is fully secure, so we cannot promise complete security.
Your requests
You can ask us to:
- Tell you what information we have about you
- Fix information that is wrong
- Delete your information
The easiest way is to email us at [email protected]. You can also call us at (682) 438-8127, or write to us at TX Heat and Air LLC, 104 Vantage Dr., Suite B, Cleburne, TX 76031.
Before we share, fix, or delete records, a member of our team will ask you a few questions to check that the request is really yours. That protects your information from someone pretending to be you.
Our team handles requests by hand. We aim to deal with deletion requests promptly when they arrive. When a deletion is done, we will email you to confirm it. In general, our target is to respond to privacy requests within 30 days.
Changes to this policy
If we change how we handle information, we will post the updated policy on this page and change the dates at the top.